Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We know fragrance is personal. If a scent does not work for you, contact us within 30 days and we will make it right, even if the bottle has been opened. Just tell us honestly how it went.

To start a return, email info@aroseny.com with your order number and a short note about why the scent did not work. Once we approve your return, we will email you the return shipping address and a prepaid label along with instructions on how to send your package. Please do not ship anything back to us before getting approval, as unannounced returns cannot be accepted.

You can always contact us for any return question at info@aroseny.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and hazardous materials. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, please email us before shipping anything back.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@aroseny.com.